Frequently Asked Questions
You've got questions, we've got solutions
browse by department
explore department-specific FAQs
Accounts Payable
Please email all invoices to our accounting department at accounting@powermovingforward.com.
If you have an unpaid invoice or need to follow up on payment status, please reach out to accounting@powermovingforward.com or call our main office and ask for accounts payable.
You can request a W-9 or tax exemption certificate by contacting our accounting team at accounting@powermovingforward.com. We’re happy to provide documentation promptly.
Accounts Receivable
To set up a credit account with ProPulse, please contact our accounting department at accounting@powermovingforward.com. We’ll provide a credit application and review your request promptly.
Our standard terms are Net 30, unless otherwise specified by agreement.
Yes, we offer ACH and electronic payment options for added convenience. Please contact us to request setup instructions and banking details.
For any questions related to invoices, statements, or payments, please contact our accounts receivable team at accounting@powermovingforward.com.
Compliance & Certifications
Yes—many of our products are RoHS compliant. If you require documentation or certification for a specific part number, just let us know and we’ll verify compliance.
Yes—we monitor and follow REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) requirements. Material declarations can be provided as needed to support regulatory compliance.
Traceability is maintained throughout the production process by serial number and build code that are present on the assemblies. These numbers are tied directly back to the specific raw materials and production details of the assembly.
Yes—our hoses and assemblies are manufactured to meet or exceed SAE and ISO standards. We also support custom specification and validation requirements for OEM partners.
Yes—a Certificate of Conformance can be supplied upon request to confirm that materials and assemblies meet applicable specifications and quality requirements.
Customer Service
Orders can be placed by calling, emailing, fax or EDI (if applicable).
📞 Phone: 1-563-583-4758
📧 Email: sales@powermovingforward.com
📠 Fax: 1-563-583-7743
You will receive an email confirming that your order was received—typically within 8 business hours. If you don’t see a confirmation within that timeframe, please contact customer service. An official order acknowledgement will follow 24–48 hours after your order has been processed.
Standard production lead time is 10-12 business days after receipt of an order. Custom or complex builds may take longer. Thermoplastic hose assemblies are often available faster than rubber options due to our U.S. based manufacturing. ProPulse Now items can be shipped within 24 hours, if the items are in stock. Your sales rep can provide the most accurate estimate based on your specific needs.
For general questions about our products or services, no specific information is required. For purchase-related inquiries, having the following details on hand will help us assist you more efficiently:
- Purchase Order (PO) number
- Part number(s)
- Quantity
- Ship-to address
- Any related documentation or packing slip
Yes. For spec sheets, technical data, or MSDS documentation, please contact our sales team at sales@powermovingforward.com.
Our customer service team is available:
🕒 Monday–Friday, 7:00 AM – 4:00 PM (CST)
Please contact our customer service team to check the status of your order.
📞 Phone: 1-563-583-4758
📧 Email: sales@powermovingforward.com
🌐 Or fill out our Contact Form
If your order is incorrect or short, contact our customer service team to help resolve it quickly. Claims for shortages or errors must be made within 48 hours of receipt of goods. This information is included on the packing slip.
Yes! Our experienced team—including in-house engineers—is here to help you select the right hose for your application. You can also fill out our STAMPED worksheet to guide your request.
Yes, post-sale support is available through our sales team and in-house engineering staff. Whether you have installation questions or performance concerns, we’re here to help.
Yes, blanket orders with scheduled releases are available. Talk to your sales representative to set up a plan that works best for your business.
Employment
Visit our careers page to view open positions and submit your application to be considered for open or future positions at ProPulse.
Our hiring process typically includes an application review, initial screening, in-person interview, and a tour of our facility so candidates can get a feel for the environment.
Not necessarily. While some roles require specific experience, we offer on-the-job training and welcome motivated applicants eager to learn and grow.
While we don’t offer walk-in interviews, paper applications are available in the entryway of our manufacturing facility during regular business hours. You can also apply online. If there’s a potential fit, we’ll reach out to schedule an interview.
Yes, we partner with local schools and technical programs to offer internships and co-op opportunities that provide hands-on experience and exposure to manufacturing careers.
We do our best to respond within a week of receiving your application, though timing may vary depending on the position.
Our facility is clean, climate-controlled, and team-oriented, with a focus on safety, efficiency, and continuous improvement. We’ve been named an Iowa Top Workplace for 3 years in a row, voted on by our employees!
Engineering
Yes—our engineering team works directly with original equipment manufacturers (OEMs) to design hose assemblies that meet unique performance and application requirements. Whether you need help from concept or are refining an existing design, we’re here to support your goals.
We typically use the STAMPED method to guide the design process. Details like pressure, temperature, media, environment, routing, end connections, and delivery expectations help us create the right solution. Fill out a STAMPED worksheet to get started.
Our hose assemblies are designed and tested to meet or exceed SAE, ISO, and other industry standards. We can also support customer-specific requirements or certifications upon request.
Absolutely. Our engineering team evaluates system needs—such as pressure, flexibility, environment, routing, and application to help you select the right hose and fittings for maximum performance and reliability.
Yes—we regularly support Value Analysis/Value Engineering (VA/VE) initiatives. Whether you’re looking to reduce cost, simplify components, improve durability, or streamline supply chains, we’re happy to partner on solutions that add measurable value.
Yes—we offer engineering support to ensure proper routing to aid in installation and longevity of the hose. Our team can review customer layout drawings or 3D models to assist in the validation of hose applications to reduce strain, optimize flow paths, and prolong hose life.
We can build prototypes, provide first-article samples, and support gated design approvals as part of your validation process. We’ll work with you to meet timeline, testing, and documentation requirements.
Yes—PPAP (Production Part Approval Process) documentation is available for qualifying projects. Let us know your submission level and documentation needs up front so we can plan accordingly.
Yes—if you have a competitor’s part number, drawing, or sample, we can cross-reference it and recommend an equivalent ProPulse alternative that meets or exceeds the application requirements.
Yes—technical support often starts with our sales team, but we frequently involve engineers in calls, emails, or site visits when project complexity or detail requires it.
Environmental
We take a proactive approach to minimizing our environmental footprint through lean manufacturing, waste reduction, and energy-efficient practices. As an EcoVadis Bronze-certified company, we’re recognized for our commitment to sustainability, responsible sourcing, and continuous improvement.
Our hoses are designed to comply with key environmental regulations, including RoHS and REACH. We avoid hazardous substances whenever possible and can provide material compliance documentation upon request.
Yes—we recycle production scrap, purge materials, and offcuts from both thermoplastic and rubber processes wherever feasible. These efforts reduce landfill waste and improve material efficiency.
They do. Whether it’s through recyclable thermoplastic options, reduced packaging waste, localized sourcing, or carbon tracking, we align our practices with OEM goals for responsible manufacturing and supply chain transparency.
Thermoplastic hoses offer recyclability advantages over traditional rubber. We continue to explore materials and processes that reduce environmental impact while maintaining durability and performance.
Yes—we actively track our carbon footprint, energy consumption, water use, and waste as part of our sustainability management system. These metrics contribute to our EcoVadis Bronze Medal standing and guide our environmental improvement efforts.
Whenever possible, we source from regional and environmentally responsible suppliers to reduce transportation emissions and support sustainability within our supply chain.
Forecasting
Yes. We regularly collaborate with OEMs to develop rolling forecasts, blanket orders, and stocking strategies that support consistent production and on-time delivery.
Sharing forecasts allows us to plan raw materials, reserve capacity, and reduce lead times. It also minimizes the risk of shortages or delays—especially during peak seasons or market fluctuations. It may also help us identify trends and suggest adjustments to reduce cost or improve fulfillment timelines.
Not always. While firm orders are ideal, we understand that forecasts may be fluid. We can work with projected demand to secure materials and schedule capacity, especially when paired with a stocking agreement or blanket PO.
If a release is scheduled during a holiday or company shutdown, we’ll call or email you with a revised ship date and confirm that the timing works for your schedule. We stay in close communication and do everything we can to ensure you have your product when you need it.
We build flexibility into our operations to accommodate shifts in demand. While large last-minute changes may impact lead times, we do our best to respond quickly and adjust schedules when possible.
Yes. We can provide scheduled reports, proactive status updates, or integrate with your system to keep you informed of order progress and inventory levels.
We support multiple forecasting methods—including EDI, customer portals, spreadsheets, and digital dashboards. Let us know your preferred system and we’ll work to align.
Human Resources (HR)
Safety is a top priority at ProPulse. We maintain a clean, well-organized, and climate-controlled facility and implement consistent safety procedures to protect our team and ensure a positive work environment.
Yes, full-time employees enjoy a comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, paid holidays, and more.
We conduct regular performance evaluations and compensation reviews to ensure alignment with individual contributions, company goals, and market benchmarks.
We invest in training and development through hands-on learning, cross-functional opportunities, and upskilling programs. We believe in empowering employees to grow with the company.
Absolutely. We prioritize internal promotion and provide pathways for advancement as team members gain experience, skills, and leadership training.
We foster a culture of open communication and provide multiple avenues for employees to voice concerns, offer feedback, or share ideas—with support from HR, direct, and executive leadership.
Marketing
Use of ProPulse images, spec sheets, or application photography requires prior approval. Please contact the Marketing Department at 563-583-4758 or marketing@powermovingforward.com to request access and discuss usage guidelines.
If you’re interested in exploring co-branding opportunities, please contact the Marketing Department at 563-583-4758 or marketing@powermovingforward.com.
We can provide approved ProPulse logo files along with basic usage recommendations. Please contact the Marketing Department at 563-583-4758 or marketing@powermovingforward.com for access.
Yes—we regularly attend trade shows across multiple industries including construction, agriculture, cleaning equipment, and utility. Let us know if there’s a specific show you’ll be attending—we’re always happy to meet up.
Social media support may be available depending on the project and partnership. Please contact the Marketing Department at 563-583-4758 or marketing@powermovingforward.com to discuss the opportunity.
ProPulse proudly supports a variety of local and national non-profit organizations. If you’d like to submit a sponsorship request, please fill out our Contact Us form or email marketing@powermovingforward.com.
Research & Development
We specialize in collaborative product development for OEMs looking to improve performance, durability, or manufacturability. From hose and assembly design to material testing and long-term validation, we help bring new ideas to life.
We have a fully outfitted onsite lab to carry out all testing as required for compliance with SAE or ISO designations for hose. This includes testing such as abrasion, corrosion resistance, UV/ozone exposure, impulse, and cold-weather performance. We’ll match material performance to your application to ensure lasting results in real-world conditions.
Yes—sample assemblies are available for fit checks, field testing, or early validation.
Prototype turnaround depends on the complexity of the design and availability of components. In many cases, we can produce and ship a prototype within days. Let us know your timing needs and we’ll do our best to align.
Sales
You can request a quote by contacting our sales team at sales@powermovingforward.com or calling us directly at 1-563-583-4758. To speed things up, complete our STAMPED worksheet or share your specs, volume needs, and desired delivery timing.
Yes, we provide both product samples and first articles to support validation, testing, and approval processes. First articles can include documentation like inspection reports or PPAPs upon request.
Yes, we offer volume-based pricing for our ProPulse Now pressure washing customers. The more you order, the better your per-unit cost. Contact our sales team to discuss available breaks based on your estimated usage.
Our experienced sales team supports customers regardless of location. Any member of our team can assist you, and we’re happy to travel for in-person meetings when it benefits the partnership. Contact us and we’ll connect you with the best representative for your application and industry.
Yes—our team of engineers and sales reps work closely with OEMs to evaluate systems and suggest hose solutions that improve performance, reduce cost, or solve application issues.
Absolutely. We support private label and co-branded programs for OEMs. Minimum order quantities apply, and custom branding may require review of your annual usage or forecast. Let us know your branding requirements and we’ll tailor a solution that fits.
To get started, we’ll need your company contact information, shipping and billing addresses, tax exemption certificate (if applicable), and a completed ProPulse credit application if you’re seeking terms.
ProPulse sells to OEMs, distributors, and select retailers. We do not sell direct to consumers.
We do. Blanket orders with scheduled releases, stocking programs, and demand forecasting support are all available. Talk to your sales representative to explore the best option for your business.
SHipping & Receiving
We ship with a variety of national and regional carriers, including FedEx, UPS, and LTL freight providers—selected based on delivery timelines, order size, destination and customer preference.
Yes—expedited shipping options are available for qualifying orders. 24-hour turnaround shipments may be possible depending on product availability and the timing of the order. Contact us to discuss options.
Lead time varies depending on the product type, order quantity, and current production schedule. Once an order is acknowledged, we’ll provide an estimated ship date.
We accept deliveries Monday through Friday from 5:00 a.m. to 3:30 p.m. CST.
Drivers should enter through the main shipping & receiving dock and check in with the warehouse manager.
Please include a packing slip with your company name, our purchase order number, and a detailed list of items delivered, as well as a Bill of Lading (BOL).
Hose assemblies are boxed, sealed, and labeled with product information and traceability details. Packaging is designed to protect the product during transit.
Yes. Once your order ships, you’ll receive tracking details via email or through your standard order communication channel.
Take photos of the damage, mark the BOL that it was received damaged, and notify us immediately (within 48 hours). We’ll assist in filing a claim with the carrier and work quickly to resolve the issue.
We will inspect and document any issues upon receipt. If materials are damaged or incorrect, our team will reach out to the supplier for resolution.
Yes—while appointments are not always required, they’re encouraged for large deliveries or special handling. Please contact our purchasing department in advance.
Testing
We conduct a wide range of in-house testing to SAE, ISO, ASTM or other applicable standards. These tests include burst pressure, impulse life cycling, tensile strength, elongation, leak, proof, UV/ozone, environmental chamber, abrasion, corrosion resistance, dimensional, and fitting retention testing. These tests help ensure each assembly meets or exceeds industry and customer-specific standards.
Yes—we offer salt spray testing in accordance with ASTM B117/ISO 9227 to evaluate corrosion resistance of fittings, plating, and other exposed components. Our standard plating far exceeds SAE standards and provides a minimum protection of 500 hours to red rust.
We can simulate high and low temperature exposure to assess hose performance under extreme operating conditions. The environmental chamber used for testing has a range from -70°C to 190°C to prove hose performance in the severest conditions.
Yes—our hoses and assemblies are designed to meet or exceed relevant SAE, ISO, and other industry standards. We also support OEM-specific certifications and custom validation plans as required.
Yes—our cleanliness testing lab can perform both gravimetric testing to ISO 4405 as well as particle testing to ISO 4406. Random cleanliness audits are carried out monthly using gravimetric and particle analysis to support OEM requirements for hydraulic systems.
Testing frequency depends on product type and customer requirements. We follow documented quality control plans that may include first-article testing, batch validation, and on-going audit checks throughout production.
Yes—test reports and certificates of compliance can be provided upon request. We document results for verification and validation, especially for OEMs with formal quality or regulatory requirements.
Yes—we welcome customer audits and on-site visits. Whether you’re validating capabilities, reviewing process controls, or completing a qualification audit, we’re happy to host you at our Peosta, Iowa facility.
Warranty & Returns
ProPulse warrants its hose assemblies and related products to be free from defects in materials and workmanship for a period of 365 days for hydraulic hose and 180 days for high pressure cleaning hose from the date of shipment. This limited warranty is extended only to the original OEM or distributor purchaser and does not apply to end users or subsequent owners. For full terms, please refer to our Limited Warranty.
To initiate a warranty claim, contact your ProPulse sales representative or customer service team. Please provide the part number, date code, description of the issue, and photos if available. If your claim is within the warranty period, we’ll issue a Return Material Authorization (RMA) with next steps.
No—ProPulse does not accept returns or warranty claims from end users who purchased through Amazon or a distributor. All such claims must be handled through the original seller.
Yes—returns are accepted from OEM or direct customers, but must be pre-approved and accompanied by an RMA (Return Material Authorization). All returns are subject to inspection and must meet the conditions outlined in our warranty and return policy.
A restocking fee may apply to returned items, especially if they are standard stock or made-to-order. Your account manager can provide more information based on your specific situation.